The honest version of this conversation in most organisations is: we bought the technology, but we didn't change the org chart, the governance or the data ownership — and so it hasn't changed much at all.

In summary, most organisations appear to have gone down the tactical deployment route, buying technology without redesigning the operating model, the data governance, the team structure or the decision-making culture around it resulting in over promises and underperformance. Whereas, the organisations achieving genuine value from their technology investment are those that have treated it as an organisational transformation programme with a technology dimension, not a technology procurement exercise with occasional change management attached.

Where has technology genuinely shifted how your CRE team is structured or makes decisions? And where has it underdelivered against the promise?

Expect an import lesson here for those hoping to unlock the AI advantage.

Interested to hear from peers who have recently changed vendor, insourced or upgraded their IWMS ... have posted a few questions below -

• Which IWMS are you currently running

• How long have you been using it?

• What single feature or capability genuinely impresses you — the one you'd miss most if it disappeared tomorrow?

• Does your IWMS system anticipate auto-abstract and auto-populate contract-based datasets, automate bill payments and flag maintenance issues before they become problems?

• Where has your IWMS delivered the clearest measurable value to your estate, facilities or workplace team — space utilisation, maintenance cost reduction, lease management, energy performance or something else entirely?

No vendor pitches please, peer-only honest, experience-based conversation.

Share your thoughts below 👇