The risk is deploying AI on top of poor data. A predictive maintenance algorithm trained on incomplete asset records, or an energy optimisation tool fed by uncalibrated sensor data, can create false confidence and worse outcomes than manual management.

How mature is your FM data infrastructure? What has been the biggest barrier to AI readiness — asset data quality, system integration, team capability or governance? And what would you prioritise if you were starting the journey again?

Many occupiers describe their FM outsourcing as "strategic" while operating it as a cost-reduction exercise with annual benchmarking pressure and no genuine risk-reward sharing. The contract says partnership; the behaviours say transaction.

Where is your FM outsourcing model on that evolution curve? What has genuinely changed in the relationship and what structural or commercial features would you need to move it further?

Summary of Article -

Corporate Real Estate Journal (Vol. 15, Issue 1, 2025): Kate Vitasek presents a case study of how EY piloted the Vested outsourcing methodology in its Nordic region as part of a broader evolution of its facilities management (FM) outsourcing strategy. Drawing on EY's journey from conventional service contracts toward a genuinely collaborative model, the paper documents how EY used a collaborative "Request for Partner" (RFPartner) process to select ISS as its FM partner, before applying the Vested methodology to establish a formal relational contract structured around win-win, outcome-based economics — meaning both parties hold a mutual stake in each other's success. The research traces EY's full outsourcing evolution across multiple generations of contracting, examines the commercial and governance architecture that underpins the EY–ISS relationship, and reports on measurable results achieved under the framework, concluding that the flexible, outcomes-oriented contracting model positions the partnership to continue evolving rather than requiring periodic re-tendering — offering a replicable template for occupier organisations seeking to move FM outsourcing from transactional cost management toward genuine strategic alliance.

Interested to learn ideas and building on each other’s achievements to set and meet ever more ambitious sustainability goals. 

Have you had success with decentralised electricity generation ?  … renewable technologies such as rooftop PV systems ? … computerised maintenance management systems ?  … deployment of heat pumps ? … and other initiatives aimed at reducing energy demand and ultimately a shift away from fossil fuels.