Outsourcing evolution: from service contract to strategic alliance, how has your model changed?

1. 1. Which best describes your current FM outsourcing model?

   • First generation — Transactional: Individual service contracts managed separately (cleaning, M&E, security etc.), primarily price-driven with annual benchmarking pressure and limited integration between providers.
     0%

     0
   • Second generation — Bundled: Services consolidated under a smaller number of suppliers or a single TFM contract, but the relationship remains largely cost-focused with KPI compliance as the primary measure of success.
     0%

     0
   • Third generation — Managing the manager: An integrated FM (IFM) or managing agent model where a lead provider manages the supply chain on our behalf — we measure outcomes at the top tier but have limited visibility below it.
     0%

     0
   • Fourth generation — Performance partnership: A collaborative contract with shared risk and reward, open-book economics and joint governance — the relationship is genuinely strategic, but it wasn't built that way from the outset.
     0%

     0
   • Fifth generation — Vested / relational contract: A formally structured, outcome-based relationship where both parties are explicitly invested in each other's success — co-developed KPIs, mutual gain-sharing, and a flexible contracting framework designed to evolve.
     0%

     0

Please sign in or register to vote in this poll.