How to control fluidity between in-office and remote work?

[Stuart]

Planning for peak capacity and accepting empty floors at each end of the working week clearly not a winning formula! 

To thrive in a hybrid working environment, organisations need empathetic and motivated leaders, followed by agile places, empowered employees and technology to bridge the digital / physical experience.

What advice would you would give to organisations seeking to improve efficacy of hybrid working, incl social connections and hybrid working flows ?

Is a better understanding of employee flexibility requirements the secret to successfully balancing fluidity between working in the office and working from home ?