Description
The 2020 CX Report gathered trends on how business happens in the computational era by examining the tech stacks for marketing and products in the context of digital transformation.
In “2021 CX Report: Safety Eats the World” I gathered the trends for greater human safety in the workplace and at home in experience design and technology for both private and public sectors. I also shared my emerging insights from moving into the critical event management space to tackle current and future negative black swan events with technology and design.
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